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Shipping and Returns

  • Postage to the UK will always be free

  • All of our gold jewellery will be dispatched using either Tracked 24 or Royal Mail Special Delivery.

  • **Please allow up to 7 working days on gold orders**
  • **Please allow up to 7 working days on cufflink orders**

  • International Shipping is a flat rate of £8.50
  • The service will always be fully tracked to International destinations.


  • Payment

 

  • PayPal - That being a secure on-line facility that enables you to pay  via Credit/Debit Card.   You do not have to be registered with PayPal  to send us a payment. There is no charge to you, for using PayPal.


  • Paypal offers a secure method by which Credit Card and Debit Card  transactions can be processed,similar to Worldpay. No information is retained on or through  our web site and we have no access to your personal information, this  is only available to Paypal who are regulated by legal codes of  conduct.


  • You DO NOT need a Paypal account to make a one-off  payment through Paypal.At the Paypal checkout page just enter your email address and the card payment page will come up without you having to create a Paypal account.

 

  • Returns

      

  • 14 day returns - If returns are due to poor workmanship or damages sustained through the  postal system, we will send a replacement item.If returns are due to descriptive errors we will refund the customers postage costs by prior arrangement. If any returns are received without prior arrangement we  will not refund postage costs.


  •  We will not accept responsibility for returned items that do not arrive or those that arrive damaged.  It  is the customer's responsibility to ensure that all returns are suitably insured against loss or damage, except where we have sent a post paid  returns envelope.


  • Returns Address


  • TRUCAST (Hockley Charms)
    11d Pitsford Street
    Jewellery Quarter
    Hockley
    Birmingham
    B18 6LJ

                                                                                                    Copyright © 2024 Hockley Charms - All Rights Reserved.

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